Duomirra Customer FAQs

Duomirra combines art, emotion, and motivation to create deeply personalized gifts with high-quality craftsmanship and a strong emotional impact, inspiring positivity and purpose.

Our mission is simple: to motivate, inspire, and emotionally connect through every customized gift we create, helping people remember their dreams and goals.

Our gifts are primarily tailored for NEET and JEE aspirants and their parents, but they are also perfect for loved ones, couples, friends, and any special occasion.

You can personalize 3D main text (name, dream, or quote), photos, miniatures, personal notes, and request a design theme inspired by the receiver's passion or personality.

You need to fill out the specific customization form before purchasing the product or adding it to your cart.

Production for customized items takes an additional 1–2 business days, but this may vary depending on the complexity of your specific request.

Production may take longer than the standard 1–2 days if the requested customization is particularly complex or involves extra personalization steps.

Any changes requested after order confirmation may be accommodated, but they will likely delay delivery and incur additional charges.

The customer is responsible for carefully reviewing and confirming all personalization details. Duomirra is not responsible for errors caused by incorrect information submitted by the customer.

Yes, any extra personalization beyond the standard options may incur an additional cost. We will provide a price confirmation before proceeding.

Yes, requests for bulk customization or special editions may require both extra time and additional charges.

You must review and confirm all customization details, including spelling, names, photos, and personalized messages, carefully before placing the order.

Yes, Duomirra reserves the right to refuse any customization request that includes content deemed offensive, illegal, defamatory, hateful, or that infringes upon the intellectual property rights of others.

User Content includes all names, messages, images, photos, and other materials submitted by the customer for personalization.

You warrant that you have all necessary rights to submit the User Content and that it does not violate any third-party rights (like copyright or privacy).

If you briefly describe the receiver's personality or "vibe" in the customization form, our team will design the gift to perfectly match their nature.

Our products are crafted with high-quality glass, wood, acrylic, and integrated electronics such as LED lights, adapters, and remotes.

Yes, our personalized gifts are ideal for couples, loved ones, and friends, and are suitable for any occasion, including Birthdays, Anniversaries, and as Office Décor.

Yes, you can include a heartfelt handwritten note, which we will beautifully include inside the gift box packaging.

No, Duomirra combines art, emotion, and motivation in every product. We craft emotions that glow, literally and emotionally.

"A dream should never fade. It should shine every day."

We recommend placing it on your study table or workspace, as it is crafted to boost your study energy and remind you daily of your purpose.

Yes, products contain electronics like LED lights, adapters, and remotes.

No, copying, reproducing, or reselling Duomirra's designs, images, logos, or products commercially without permission is strictly prohibited.

Non-customizable items are ready-to-ship and generally may be delivered faster than customized products.

We ensure all products are securely packaged to prevent damage during the delivery process.

No, once the product is dispatched, Duomirra is not liable for delays caused by the courier service or unforeseen circumstances.

You must inspect the product immediately upon delivery and report any issues (including visible packaging damage or defects) to our customer service team immediately.

You must contact Duomirra immediately, ideally within 48 hours of delivery, to report any issues with defective or damaged products.

Yes, non-customizable products are eligible for return or refund if they meet the policy conditions.

The return request must be initiated within 7 calendar days of the delivery date.

The product must be unused, undamaged, and in its original, resalable packaging.

No, any product that shows signs of use, wear, or damage will not be accepted for return or refund.

Contact our Customer Service team at duomirra@gmail.com with your order number and the reason for the return.

No, customized products are made exclusively for the customer and are NOT eligible for return or refund.

No, Duomirra is not responsible for errors caused by incorrect details provided by the customer; therefore, the product cannot be returned or refunded in this case.

If the error deviates from the confirmed details you submitted, this falls under the Repair & Replacement Policy (see next section).

The customer will be responsible for all return shipping costs in cases of "change of mind."

No, the original shipping fee will not be refunded if the return is due to a change of mind.

If the return is due to a verifiable manufacturing defect or a Duomirra error, we will cover the return shipping costs.

Approved refunds will be processed, and a credit will be applied to your original method of payment within 10–14 business days.

The returned item must be received and inspected by our team to approve or reject the refund.

We share your shipping address and phone number with courier partners to ensure timely delivery.

Failure to report damages immediately upon inspection may affect your eligibility for a replacement or refund.

We will notify you by email of the approval or rejection of your refund once the returned item is inspected.

The credit will automatically be applied to your original method of payment.

The first step is always to contact Customer Service via email to initiate the request.

No, the return must be initiated within 7 calendar days of delivery.

Only electronics (LEDs, adapters, remotes) are covered under a limited warranty for manufacturing defects only.

No, the warranty does not cover damages to glass, wood, or other fragile parts during shipping or handling.

Damage caused by misuse, accidents, tampering, modification, negligence, or unauthorized repairs will void the warranty and eligibility for free repair/replacement.

Contact us immediately. Our team will assess the issue based on your report (and evidence) and provide guidance on repair, replacement, or next steps within 24–48 hours.

Yes, repairs or replacements not caused by manufacturing defects (e.g., customer negligence) may be possible, but they will incur additional charges.

Yes, additional charges for non-warranty repairs will be quoted to the customer before any repair work proceeds.

Our liability is limited to the repair or replacement of defective electronics covered under the warranty.

No, the warranty specifically covers manufacturing defects and does not cover damage caused by misuse or accidents.

You should prepare clear photographic or video evidence of the defect or damage to assist our assessment team.

Yes, any misuse, modification, or damage caused by negligence will void the warranty.

Customers are requested to handle products with care to ensure longevity.

Our team will assess and provide guidance within 24–48 hours of receiving your report.

No, damage to fragile parts like acrylic is generally not covered, as we are not responsible for handling damage after dispatch.

A defective product is one that arrives malfunctioning or with a manufacturing error, specifically in the electronics (LEDs, remotes, adapters).

Your personal details and customization content are used only for the purpose of processing and fulfilling your specific order and product creation.

No, card details are processed via secure third-party platforms(Payment Processors) and are not stored by Duomirra.

No, we do not share customer data, especially User Content, with third parties without your explicit consent.

No, we do not reuse your content for other customers, display it publicly, or use it for marketing without obtaining separate, explicit, written permission from you.

The raw customization content may be securely deleted from our production servers after a defined period (e.g., 90 days) following order fulfillment, unless retention is required for an open warranty claim.

The legal basis for this processing is the Performance of a Contract (fulfilling your order).

Data is transferred using SSL encryption, and access to personal data is restricted to employees on a strict need-to-know basis.

Yes, you have the Right of Access to request a copy of the personal data we hold about you.

Yes, you have the Right to Erasure (Right to be Forgotten), subject to any legal or accounting obligations we must satisfy.

The data we collect is primarily processed and stored on servers located in India.

We use cookies and tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. You can usually manage these through your browser settings.

By submitting the video for a reward, you grant Duomirra a license to use it for promotional, advertising, and marketing purposes at our discretion.

The agreement is governed by and construed in accordance with the laws of India.

Disputes are first attempted to be resolved informally through negotiation. If unresolved, all claims shall be resolved by binding arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996.

You can contact us via:
📧 Email: duomirra@gmail.com
📞 Phone: 7275510283

Our vision is to create a world where every dream, emotion, and relationship can be expressed through meaningful personalized gifts.

We started to create meaningful gifts that truly represent one’s dreams and dedication, lighting up their space and spirit to remind them of their goals every day.

Fragile parts include glass, wood, and other delicate components that can be damaged during shipping or handling.

Discounts cannot be combined with other offers unless specifically stated otherwise.

No, discount codes are valid for a limited period and may change without prior notice.

Rewards are processed within 7 business days after assessment.

Rewards are based on the video's quality, authenticity, and feedback content, at the discretion of Duomirra.

It means that if a dispute cannot be resolved informally, it will be settled by a neutral third-party arbitrator rather than through a traditional court lawsuit.

No, Duomirra is not liable for accidental damages or misuse of the product after delivery.

Any complaints or queries should be addressed to our customer service team immediately.

We encourage you to review the policies periodically, as the updated policy will be posted on the website with a revised "Effective Date."

Technical Data (IP address, browser type) and Usage Data (pages viewed, clicks, scrolling) are collected automatically.

We will typically anonymize your input before using it.

Yes, our personalized gifts are ideal for couples and loved ones for occasions like Anniversaries.

Yes, we aim to bring purpose and positivity into people’s lives through creative craftsmanship.

Customers should confirm all details before placing the order.

You have the Right to Object to direct marketing, and you should contact us to exercise this right.

No, payment information is handled by secure third-party payment gateways.