Frequently Asked Questions
Find answers to the most common questions about DUOMIRRA's products, personalisation process, and policies.
01
About DUOMIRRA
Q1. What is DUOMIRRA?
DUOMIRRA is a gifting brand that creates motivational and personalised gifts for students, couples, and special occasions.
Q2. What products do you sell?
We sell motivational gifts for NEET & JEE aspirants and personalised gifts for couples, birthdays, and anniversaries.
Q3. Are products original?
Yes. All DUOMIRRA products are original, designed, and produced under our brand.
Q4. Guarantee exam success?
No. Our products are meant only for motivation and inspiration and do not guarantee exam results or ranks.
02
Personalisation Details
Q5. Which products are personalised?
PR-E0X and PR-EX are personalised products. PR-E1X and PR-E2X are non-personalised.
Q6. What details are required?
You may need to provide names, dates, messages, and/or photos as required for the specific product.
Q7. Can I change details after ordering?
No. Once the order is confirmed and production starts, changes are not allowed.
Q8. Are personalised products returnable?
No. Personalised products are non-returnable and non-refundable.
Q9. What if I make a spelling mistake?
The customer is fully responsible for providing correct details. DUOMIRRA is not liable for such errors.
03
Shipping & Delivery
Q10. How long does delivery take?
Delivery time is estimated and may vary depending on location and courier services.
Q11. Do you deliver across India?
Yes, we deliver products across India.
Q12. What if my product arrives damaged?
You must share a clear unboxing video within 48 hours to request a replacement.
Q13. Is an unboxing video mandatory?
Yes. Claims without an unboxing video will not be accepted.
04
Returns, Usage & Safety
Q14. Will I get a refund if I don’t like the product?
No. Refunds are not provided for personal preference or dislike.
Q15. Are there color/LED variations?
Minor variations in color or LED brightness may occur and are not considered defects.
Q16. Are DUOMIRRA products safe?
Yes, when used as instructed. Avoid water exposure and rough handling.
05
Privacy & Policies
Q17. My photos/messages?
Used strictly to create your personalised product and handled securely.
Q18. Data sharing?
No. We do not sell or share customer data with third parties.
Q19. Policy updates?
Yes. DUOMIRRA reserves the right to update prices and policies without prior notice.
Registered Office
Barhaj – 274602Deoria, Uttar Pradesh
India